Frequently Asked Questions
Welcome to Toatie Melbourne's FAQ page, where we address common questions about our sustainable, eco-friendly fashion shop and products. If you have any queries that are not covered here, please don't hesitate to contact us; we're here to help.
If you have any other questions or need further assistance, please feel free to contact us. Your satisfaction is our top priority.
Email : help@toatiemelbourne.com
What is TOATIE about?
House of Toatie represents a lifestyle brand brought to life by the artistic and inventive minds of Melbourne. Our product range comprises meticulously handcrafted items of exceptional quality designed for longevity. We are dedicated to celebrating originality and fostering creativity.
What makes Toatie Melbourne's fashion sustainable?
At Toatie Melbourne, sustainability is at the heart of everything we do. Our fashion products are created with a strong focus on reducing environmental impact. We use eco-friendly materials like organic cotton and acetate, and our production processes incorporate responsible practices to minimize waste and energy usage.
Are your acetate sunglasses really biodegradable?
Yes, they are! Our acetate sunglasses are made from a plant-based plastic that is biodegradable, making them an eco-conscious choice. When disposed of properly, they break down naturally without harming the environment.
What printing methods are used for your cotton t-shirts?
We employ eco-friendly printing techniques, including water-based inks and other environmentally responsible methods. These methods reduce the use of harmful chemicals and lessen the environmental impact of our t-shirts.
How can I be sure of the quality of your products?
We take great pride in offering high-quality fashion. If you are ever dissatisfied with a purchase, please reach out to our customer support team, and we will work with you to ensure your satisfaction. We stand behind the durability and craftsmanship of our items.
Do you offer international shipping?
Yes, we do! Toatie Melbourne ships internationally. Please review our shipping policy for detailed information about delivery times and costs.
Can I return or exchange a product if it doesn't fit or meet my expectations?
Absolutely. We offer a hassle-free return and exchange policy. If a product doesn't meet your expectations or doesn't fit as desired, please refer to our returns and exchanges policy for guidance on the process.
What payment methods do you accept?
We accept major credit and debit cards, as well as secure online payment methods like PayPal, Afterpay, Zip, Klarna. Your payments are processed securely to ensure your information remains protected.
How can I stay updated on Toatie Melbourne's new arrivals and promotions?
To stay in the loop, subscribe to our newsletter and follow us on our social media channels. We regularly share updates, new product launches, and exclusive promotions with our subscribers and followers.